Shipping policy
Last Updated: June 2026
Thank you for shopping with LULU SKYE. We are committed to providing a reliable and seamless shipping experience. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Please note:
- Orders are processed Monday through Friday.
- Orders are not processed on weekends or public holidays.
- During peak seasons and promotional events, processing times may be slightly extended.
Shipping Options
Standard Shipping
- Orders from $0.00 – $49.99
- Shipping Fee: $12.00
Free Shipping
- Orders of $50.00 or more
- Shipping Fee: Free
Expedited Shipping
- Orders from $0.00 – $99.99
- Shipping Fee: $18.00
Free Expedited Shipping
- Orders of $100.00 or more
- Shipping Fee: Free
Estimated Delivery Times
Once your order has been processed and shipped, estimated delivery times are:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to weather conditions, customs clearance procedures, carrier delays, and other unforeseen circumstances.
Tracking Information
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to you.
Please allow 24–48 hours for tracking updates to become available.
Delivery Conditions & Limitations
- Incorrect Address: LULU SKYE is not responsible for delivery failures caused by incorrect or incomplete shipping addresses provided by customers.
- P.O. Boxes: P.O. Box delivery is supported for standard shipping where applicable.
- Military Addresses: We currently do not ship to APO/FPO/DPO military addresses.
- Unclaimed Packages: If a package is returned to us because it was unclaimed, additional shipping charges may apply for reshipment.
Address Accuracy
Customers are responsible for ensuring that their shipping information is complete and accurate.
If you notice an error in your shipping address, please contact us as soon as possible at:
Address changes may not be possible once an order has entered processing.
Damaged or Lost Packages
LULU SKYE is not responsible for products damaged or lost during transit.
If your order arrives damaged, we recommend contacting the shipping carrier directly to initiate a claim.
Please keep all original packaging materials, shipping labels, and damaged products, as they may be required by the carrier when filing a claim.
If you need assistance with the claims process, please contact our customer support team:
We will do our best to assist you whenever possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, and import fees imposed by local authorities.
These charges are not included in the order total and are the responsibility of the customer.
Business Address Notice
The address listed below is for business correspondence only and is not a return address.
Please do not send returns to this address. Customers must contact us first to receive return authorization and detailed return instructions.
Contact Information
LULU SKYE
📧 Email: contact@luluskye.com
If you have any questions regarding shipping or your order, please contact contact@luluskye.com. Our support team is happy to assist you and typically responds within 24–48 business hours.
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