Refund policy
Last Updated: June 2026
At LULU SKYE, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy before submitting a return request.
Return Eligibility
We accept returns within 30 days after delivery.
To qualify for a return, items must:
- Be unworn and unused.
- Be in their original condition.
- Have all original tags attached.
- Be free from stains, perfume, odors, makeup marks, or signs of wear.
- Be returned in their original packaging whenever possible.
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
For hygiene, health, and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Lingerie and underwear
- Bras and shapewear
- Swimwear without the original hygienic liner attached
- Bodysuits
- Earrings and certain jewelry items
- Personalized or custom-made products
- Gift cards
- Final Sale items
- Products damaged due to misuse, improper care, or normal wear and tear
How To Request A Return
To start a return, please contact our customer support team first:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your request has been approved, we will provide return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service, as LULU SKYE is not responsible for lost return packages.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the item(s)
- Photos of the packaging and shipping label
After reviewing your request, we will determine an appropriate solution, which may include a replacement, refund, or store credit.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
Once an order has entered processing, cancellation requests may no longer be possible.
For cancellation requests, please contact:
Chargebacks & Disputes
If you encounter any issues with your order, we kindly ask that you contact us before initiating a chargeback or payment dispute.
Our team will make every effort to resolve the matter quickly and fairly. Unauthorized or abusive chargebacks may result in restrictions on future purchases.
Return Address Notice
The address listed on our website is for business correspondence only and is not a return address.
Please do not send returns to the address below. Customers must contact us first to receive return authorization and detailed return instructions.
Contact Information
LULU SKYE
📧 Email: contact@luluskye.com
📍 Business Address:
5103 Christmas Tree Ln
New Port Richey, FL 34652
United States
Business Address Only – Not a Return Address
If you have any questions regarding returns or refunds, please contact contact@luluskye.com. Our support team will be happy to assist you and typically responds within 24–48 business hours.
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